Patient Service Representative Jobs
Check out our Patient Service Representative jobs! If you’re passionate about customer service, patient care, and optimizing healthcare processes, we have exciting opportunities where your communication skills, empathy, and attention to detail will be essential in assisting patients, managing appointments, and ensuring a seamless healthcare experience. Your role will be key in delivering excellent service, supporting medical staff, and maintaining organized patient records to promote efficient care delivery.
Responsibilities
- Assigning and coordinating patient service duties to maintain optimal patient relationships, service efficiency, and satisfaction, including appointment scheduling and patient inquiries.
- Monitoring patient records, appointments, and insurance information to ensure timely service, address patient concerns in real-time, and maintain seamless operations.
- Managing patient intake forms and service planning to minimize wait times, reduce scheduling conflicts, and optimize patient flow.
- Ensuring compliance with healthcare regulations, patient confidentiality, and organizational policies.
- Training new patient service representatives on communication techniques, healthcare processes, and insurance verification, providing ongoing evaluations to support professional growth.
- Communicating patient updates, appointment changes, and important information to team members for improved service coordination.
- Maintaining a professional, organized system to ensure alignment with healthcare objectives, operational goals, and patient care efficiency.
- Supporting management with reports on patient satisfaction, service delivery, and operational strategies to drive continuous process improvements.
Skills & Experience
- High school diploma or equivalent; Associate’s degree in a related field preferred.
- Proven experience in a customer service, patient service, or healthcare support role, ideally in a fast-paced, patient-centered environment.
- Strong knowledge of healthcare processes, appointment scheduling, insurance verification, and patient communication.
- Excellent attention to detail and the ability to multitask effectively, ensuring timely patient intake and service delivery.
- Strong communication and interpersonal skills to interact with patients, resolve inquiries, and provide optimal service.
- Ability to remain calm and make strategic decisions under pressure, particularly when managing patient concerns or urgent service requests.
- Flexibility to work varying shifts, including evenings or weekends, to meet patient care needs and operational requirements.
- Proactive and solutions-oriented mindset to ensure smooth patient service operations and meet patient satisfaction goals effectively.
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Equal opportunity employer
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
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