Customer Success Associate

Company Description:
Our client is a well-established Long Island manufacturer with more than 50 years in business, known for serving a broad customer base across the region. They offer a stable, collaborative environment with opportunities for employees to learn the business and grow internally.

Title: Customer Success Associate
Location: Central Islip, NY
Schedule: Monday-Friday, 7:30 AM-4:30 PM
Pay: Target $22-$25/hour
Type: Temp-to-hire

Scope:
This is primarily a high-volume customer success role. The person will be the first point of contact for customers, vendors, and visitors while helping manage customer inquiries, order updates, deliveries, pickups, payments, and general front-office needs. Inside sales responsibilities may be introduced later as the person becomes comfortable in the core role.

Key Responsibilities:

Handle a high volume of customer calls and walk-in traffic

Provide updates on orders, deliveries, and pickups

Coordinate with internal departments to resolve customer needs

Process payments and customer paperwork

Maintain accurate follow-up and communication

Manage multiple priorities while staying professional with difficult or upset customers

Support additional customer success and administrative responsibilities as needed

Qualifications

2+ years of customer-facing experience

Strong communication and customer service skills

Comfortable in a fast-paced, high-volume environment

Strong multitasking, organization, and follow-through

Calm and professional when dealing with difficult customers

Good computer skills and ability to learn new systems

Positive attitude, adaptable, and team-oriented

Retail, food service, hospitality, banking, reception, or other high-volume customer-facing backgrounds can translate well

BENEFITS

We offer eligible employees competitive pay and access to a range of benefits and support programs, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Benefits are based on assignment type, schedule, length of employment, and plan eligibility requirements.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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